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Ordering Information


Payment Options/PO Policy

We accept payment by Visa, MasterCard, AMEX and Discover.  PO's will be accepted directly from customers on an pre-approved basis.

Tax

Tax-exempt customers (resellers) must submit current tax-exemption forms.

Sales tax is assessed to all end-user orders that are shipped to Colorado.

Shipping

Serial Cables understands the importance of JIT delivery to today's manufacturers and provides maximum delivery flexibility. Serial Cables maintains safety stock in our USA distribution centers and works closely with customers to ensure uninterrupted supply and quick reaction to unanticipated demand. With Serial Cables, customers receive their cables on time, labeled, and packaged exactly as ordered. 

"In Stock" products are contingent on the daily backlog of orders received during a particular period of time.

Warranty

Serial Cables standard off the shelf cables carry a lifetime warranty. All fiber and custom products carry a 1-year warranty. All GBICs and Transceivers carry a 90-day warranty. Warranty starts from the day of purchase. Shall the product be defective Serial Cables will repair or replace the product.

Returns

Serial Cables will accept product returns within 30 days of purchase.  Should it be necessary for any reason to return a product, please contact us for a Return Merchandise Authorization (RMA) Number and shipping instructions. The returned shipment must be made within thirty days of the issued RMA. Claims for shortages or incorrect merchandise shipped must be made within fifteen days of shipment.

We have a 25% restocking fee on all 'standard' product returns.  No returns on any custom products.

Prices

Prices on www.serialcables.com supersede all other prices previously published. Prices and specifications are subject to change without notice. Serial Cables is not responsible for typographical errors. All company and product names are trademarks or registered trademarks of their respective companies.